Privacy Policy

Effective Date: September 19, 2026

Luminospark Energy Private Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, luminosparkenergy.com.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, browse our products, make an inquiry, place an order, or otherwise interact with our services.

1. Information We Collect

We may collect the following information when you interact with our website:

Personal Information

Depending on how you use our website, we may collect:

Full Name
Mobile Number
Email Address
Billing and Shipping Address
Company/Business Name
GST details, where applicable
Information provided through contact or enquiry forms
Order and transaction-related information

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of website access
Referring website or source
Website usage and interaction information

2. How We Use Your Information

We may use the information collected for the following purposes:

To process and fulfill orders
To provide product information and quotations
To respond to enquiries and customer requests
To communicate regarding orders, payments, delivery, or services
To provide customer support
To improve our website, products, and services
To understand website usage and improve user experience
To send relevant updates, offers, or promotional communications where permitted
To prevent fraudulent, unauthorized, or illegal activities
To comply with applicable legal and regulatory requirements

3. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

Remember user preferences
Maintain shopping cart functionality
Understand website traffic and usage
Improve website performance
Provide relevant content and services

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

4. Payment Information

If payments are made through our website, payment-related information may be processed through third-party payment service providers.

We do not intend to store complete credit card, debit card, UPI, or other sensitive payment credentials on our own servers unless specifically required and lawfully permitted.

Payment information may be handled by the applicable payment gateway according to its own privacy policy and security practices.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers or business partners where required to operate our website and provide services, including:

Payment gateway providers
Delivery and logistics partners
Website hosting and technology service providers
Customer support or communication service providers
Analytics and security service providers
Government authorities or law-enforcement agencies when legally required

Such information will be shared only to the extent reasonably necessary for the relevant purpose or as required by law.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment gateways, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

8. Marketing Communications

Where permitted by applicable law, we may contact you regarding products, services, offers, or other business updates.

You may request to stop receiving promotional communications from us at any time by contacting us or using the applicable unsubscribe option provided in the communication.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, and complying with legal obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it as appropriate.

10. Children’s Privacy

Our website is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required under applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Your Rights

Subject to applicable laws, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Opt out of certain promotional communications
Raise a concern or complaint regarding the handling of your personal information

To exercise any applicable rights, please contact us using the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

Any updated Privacy Policy will be published on this page with the revised effective date.

We encourage you to review this page periodically for the latest information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Luminospark Energy Private Limited

📧 Email: luminosparkenergy@gmail.com
📞 Phone: +91 8408005004
🌐 Website: luminosparkenergy.com

Last Updated: September 19, 2026