Return, Refund & Cancellation Policy

Effective Date: September 19, 2026

Thank you for purchasing from Luminospark Energy Private Limited.

We aim to provide high-quality LED and Solar Lighting products to our customers. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. 7-Day Return Policy

We offer a 7-day return/replacement policy for eligible LED and Solar Lighting products.

The customer must contact us within 7 days from the date of delivery to request a return or replacement.

Returns will be accepted only if the product meets the conditions mentioned below.

2. Eligible Reasons for Return

A product may be eligible for return or replacement if:

• The product was received damaged.

• The product is defective or not functioning properly.

• The wrong product/model was delivered.

• The product received is different from the product ordered.

• Any essential part/accessory mentioned with the product is missing.

• The product has a manufacturing defect.

For damaged products, customers should inform us as soon as possible after delivery.

3. Return Conditions

To be eligible for a return:

• The return request must be raised within 7 days of delivery.

• The product must be returned with its original packaging, accessories, manuals, warranty card, and other supplied items, wherever applicable.

• The product should not have been intentionally damaged, misused, modified, or repaired by an unauthorized person.

• The product should be returned in a condition suitable for inspection.

• The customer may be required to provide photographs or videos showing the product, packaging, damage, or defect before the return is approved.

• Products returned without prior approval may not be accepted.

4. Non-Returnable Situations

Returns may not be accepted in the following situations:

• Damage caused by improper installation or handling.

• Damage caused by electrical fluctuation, short circuit, over-voltage, or incorrect electrical connection.

• Damage caused by water/moisture where the product was not used according to its specified IP rating.

• Physical damage caused after delivery.

• Products that have been modified, repaired, dismantled, or tampered with.

• Normal wear and tear.

• Damage resulting from misuse or use contrary to the product instructions.

• Products returned after the 7-day return period.

• Products without the original packaging or essential accessories, where their absence prevents proper inspection or resale.

5. Return Process

To request a return or replacement, please contact us with:

• Order number

• Customer name

• Registered mobile number/email address

• Product name/model

• Reason for return

• Photos/videos of the product and packaging

After receiving the request, our team will review the issue and may arrange an inspection or further verification.

If the return is approved, we will provide instructions regarding the return process.

6. Replacement

Where applicable, defective, damaged, or incorrectly supplied products may be replaced with the same product/model, subject to product availability.

If the same product is unavailable, we may provide an alternative resolution such as a refund or other mutually agreed solution, subject to applicable terms.

7. Refund Policy

If a refund is approved, the refund will generally be processed after the returned product is received and inspected.

Approved refunds may be issued through the original payment method or another appropriate method.

Depending on the payment provider or bank, the refunded amount may take additional business days to reflect in the customer’s account.

8. Return Shipping Charges

If the product is confirmed to be damaged, defective, or incorrectly supplied by us, we may arrange or bear the applicable return shipping cost, subject to verification.

For returns arising from reasons not covered under this policy, return shipping charges may be borne by the customer.

9. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

Orders for customized or specially manufactured products may not be eligible for cancellation or return once production has started, unless the product is defective, damaged, or incorrectly supplied.

10. Warranty

Some LED and Solar Lighting products may be covered by a manufacturer’s or seller’s warranty.

Warranty terms, duration, and coverage may vary depending on the product/model.

A warranty claim is separate from the 7-day return policy and may be subject to the specific warranty terms provided with the product.

11. Contact Us

For return, replacement, refund, or cancellation requests, please contact us:

Luminospark Energy Private Limited

📧 Email: luminosparkenergy@gmail.com
📞 Phone: +91 8408005004
🌐 Website: luminosparkenergy.com

 

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Last Updated: September 19, 2026